Avid Ratings Helps Builders Learn From (and Improve on) Customer Experience

There are many best practices and technologies that builders can adopt to attract more buyers to their new construction homes. The Zillow Group Advantage Program — an exclusive network of preferred partners and services that our builder customers can leverage at discounted or pre-negotiated rates — is designed to put more of these resources at your fingertips.

Paul Cardis, chief executive officer of Avid Ratings and co-author of “Service Certainty: The Secret to Customer Loyalty,” spoke to Zillow Group about how the customer experience impacts the building industry. 

By Nancy Robbers, Zillow

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