Published April 23, 2020
Last updated April 29, 2020
In recognition of the best builders providing extraordinary customer experiences, Avid Ratings Canada is proud to announce the winners of the 17th Annual Avid Awards. Homebuilders throughout Canada are honoured with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners are chosen based on results received from some of the largest publicly traded builders, Canada’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 571 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2019.
“It is an honour to recognize this year’s Avid Award winners. Customer experience excellence takes skill, determination and passion, and the achievements of these builders is commendable,” said Tim Bailey, chief strategy officer, Avid Ratings. “Customers are the most important evaluator of a company and these Avid Award winning builders have been rated by their homeowners as customer experience leaders in the industry.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid’s award-winning platform. Every homebuyer survey in Avid’s database is meticulously analyzed to determine each builder’s Avid Index Score, which is evaluated using scores from the total homebuying experience, the willingness to refer, and the actual number of recommendations a buyer has made.
“We were so delighted when we received notification that we were selected for this amazing recognition. It is an awesome surprise,” said Mark Basciano president, Mountainview Group. “Avid provides a mechanism by which we can provide continuous unbiased feedback directly to our team and trade partners to help us continually improve our systems and behavior, while at the same time reinforcing our customer experience focused culture.
“Miracon Development Inc. is honoured to be recognized as the 2019 recipient of the Avid Diamond Award for Highest Customer Ratings in Canada. Our organization has been committed to improving our customer engagement process over the last two years in order to create a memorable experience for each of our homebuyers. Our partnership with Avid Ratings has enabled us to collect valuable customer feedback on our processes and has been a key contributor in our pursuit of excellence,” said Ron Enns, director of operations and customer care.
Each award-winning builder must score at or above the top 25th percentile in Canada to be recognized with an Avid Award.
Avid Diamond Award
Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from purchasing experience to the first 90 days of ownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Diamond Award winners in Canada are as follows:
- Production: Mountainview Homes
- Small Volume: Miracon Developments
- Custom: Alair Homes – Grey Bruce
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from purchasing experience to the first 90 days of ownership. Every province is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners in the Canadian provinces are as follows:
Province of Alberta
- Production: NuVista Homes
- Small Volume: Crystal Creek Homes – Calgary
- Custom: Five Star Homes
Province of British Columbia
- Production: Foxridge Homes – Vancouver
Province of Ontario
- Production: Rinaldi Homes
- Small Volume: Granite Homes
Province of Saskatchewan
- Production: North Ridge Developments – Saskatoon
Avid Benchmark Award
This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from purchasing experience to the first 90 days of ownership.
The winners of the Avid Benchmark Award in Canada are as follows:
Province of Alberta
- Augusta Fine Homes – Calgary
- Bucci Developments – Alberta
- Brookfield Residential – Multi Family – Calgary
- Brookfield Residential – Single Family – Calgary
- Jayman BUILT – Single Family – Calgary
- Jayman BUILT – Single Family – Edmonton
- Mattamy Homes – Alberta
- Prominent Homes
Province of Ontario
- Branthaven Homes
- Brookfield Residential – Low Rise – Ontario
- Reid’s Heritage Homes – South Central
- HN Homes
For more information about the Avid Awards, please visit http://184.108.40.206/avid-awards.
About Avid Ratings Canada
Avid Ratings Canada is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine.