Homebuyer Satisfaction: Don’t Let Moving-in Become Moving On
December 2, 2020 / 1:00 pm CST
Building homes takes time but building homeowner loyalty takes even longer. Handing over the keys to a new home should be a celebratory step along the homebuyer journey, but it is far from any finish line for builders striving to create long-term customer advocacy.
In this webinar you will learn:
- The common pain-points that impact the homeowner experience after move-in
- How best-in-class builders perform in customer experience post-occupancy
- How long-term customer loyalty increases sales through repeats, referrals, and reviews
If you have any questions, please email us at firstname.lastname@example.org.
Zach Buehl | Avid Ratings - VP of Customer Success
Zach has more than 10 years of software enablement and support experience. He has developed award-winning implementation teams, created highly rated customer success processes, and served on multiple steering committees for support practices. As VP of Customer Success of Avid Ratings, Zach uses his keen understanding of how customers leverage the data Avid provides to create the processes around success and support.
Tim Bailey | Avid Ratings - Chief Strategy Officer
Tim has spent most of his career in the construction industry, starting at 16 years old by working summers as a site laborer. He earned his Bachelor of Science degree from Wilfrid Laurier University in Waterloo, Ontario, and has worked as a carpenter, project manager, new home salesperson, and vice president for a Canadian-based home builder. As Chief Strategy Officer of Avid Ratings, Tim helps the building industry leverage research, data, and analytics to create customer experience excellence.